Terms & Conditions
Last Updated: July 16, 2026
These Terms and Conditions govern your use of the CoolGevity website and your booking, purchase, and use of CoolGevity services.
By using our website, creating an account, scheduling an appointment, completing a purchase, or participating in a service, you agree to these Terms and Conditions and any service-specific agreement, waiver, membership agreement, or policy presented during booking or check-in.
1. CoolGevity Services
CoolGevity Wellness & Recovery Center provides non-invasive wellness, recovery, body-contouring, and facial services that may include:
Whole-body cryotherapy
Localized cryotherapy
Red light therapy
Cryo sculpting
FROTOX facials
Compression therapy
Recovery packages and bundled services
Team recovery programs
Services, equipment, availability, duration, staffing, and pricing may change.
2. Wellness Services Are Not Medical Treatment
CoolGevity is a wellness center. CoolGevity does not provide medical diagnosis, medical treatment, emergency care, physical therapy, or medical advice unless expressly provided by a properly licensed professional acting within that professional’s scope of practice.
Website content, advertisements, emails, text messages, social-media posts, staff explanations, and educational materials are for general informational purposes.
CoolGevity services are not intended to diagnose, prevent, cure, or treat any disease or medical condition.
Consult a qualified healthcare provider regarding:
Symptoms or injuries
Pregnancy
Medications
Circulatory conditions
Chronic medical conditions
Sensitivity to cold, heat, or light
Whether a particular service is appropriate for you
Seek emergency medical attention for a medical emergency.
3. Accurate Information and Safety Screening
You agree to provide complete, truthful, and current information during:
Booking
Consultations
Intake forms
Waivers
Contraindication screenings
Membership enrollment
Communications with staff
You must notify CoolGevity before receiving services if there has been a relevant change in your health, medications, pregnancy status, injury, sensitivity, or other condition.
CoolGevity may decline, postpone, stop, or modify a service when staff reasonably believe it may be unsafe, inappropriate, or contrary to applicable procedures.
4. Service-Specific Waivers and Consent
You may be required to sign a separate:
Liability waiver
Informed-consent form
Contraindication acknowledgment
Photography release
Membership agreement
Package agreement
Minor consent form
Those agreements are incorporated into these Terms.
If a service-specific agreement conflicts with these general Terms, the more specific agreement will govern the issue it directly addresses, to the extent permitted by law.
5. Assumption of Risk
CoolGevity services may involve known and unknown risks.
Potential responses may include temporary:
Discomfort
Cold sensitivity
Heat sensitivity
Redness
Tingling
Numbness
Muscle soreness
Skin irritation
Dizziness
Lightheadedness
Fatigue
Headache
Swelling
Tenderness
Other individual reactions
By voluntarily participating, you acknowledge:
You have had an opportunity to ask questions.
You have disclosed relevant health information.
Individual reactions and results vary.
No specific result has been promised.
You may stop a session and notify staff if you experience discomfort.
Nothing in these Terms releases CoolGevity from liability that cannot legally be waived.
6. Appointments
Appointments may be scheduled through Vagaro, by telephone, in person, or through another approved method.
You are responsible for:
Reviewing the correct appointment date and time
Providing accurate contact information
Arriving on time
Following preparation instructions
Completing required forms
Disclosing eligibility or safety concerns
Late arrival may result in:
A shortened session
Rescheduling
Cancellation
An applicable fee consistent with the policy disclosed during booking
7. Cancellations and Missed Appointments
Cancellation, rescheduling, deposit, late-cancellation, and no-show policies shown during booking or purchase apply to the appointment.
Policies may vary by:
Service
Package
Membership
Consultation
Promotion
Event
Team program
Customers are responsible for reviewing the applicable policy before confirming an appointment.
Appointment reminders are provided as a courtesy. Failure to receive a reminder does not eliminate responsibility for the appointment.
8. Prices and Payment
Prices are displayed through one or more of the following:
CoolGevity’s website
Vagaro
In-center materials
Written promotional offers
Membership or package agreements
Prices, discounts, promotions, packages, and availability may change prospectively.
Payment may be required when:
Booking
Purchasing a package
Enrolling in a membership
Arriving for an appointment
Receiving a service
Payment processing may be provided by Vagaro or another processor subject to that provider’s terms.
9. Packages, Memberships, Promotions, and Credits
Packages, memberships, promotions, gift cards, and prepaid services are governed by the terms presented at purchase.
Those terms may address:
Included services
Number of sessions
Renewal
Billing
Expiration
Transferability
Cancellation
Service substitution
Usage limits
Promotional deadlines
Exclusions
Eligibility
Promotions cannot be combined unless expressly stated.
Memberships described as recurring or automatically renewing continue under the authorization presented at enrollment until properly canceled.
Customers are responsible for monitoring expiration dates and available sessions.
10. Refunds and Results
Completed services are generally nonrefundable except where required by law or expressly agreed to by CoolGevity.
Refunds, credits, transfers, and membership cancellations are subject to:
Terms disclosed at purchase
Written membership or package agreements
Vagaro purchase records
Applicable law
CoolGevity does not provide refunds solely because a customer did not experience a desired or expected result.
Results may depend on:
Individual physiology
Treatment area
Age
Health history
Consistency
Frequency
Lifestyle
Hydration
Nutrition
Activity
Compliance with preparation and aftercare instructions
Photographs, testimonials, and examples do not guarantee comparable results.
11. Appointment Email and Text Communications
By scheduling an appointment and providing contact information, you authorize CoolGevity and Vagaro to send communications reasonably related to your appointment, purchase, account, or requested services.
These communications may include:
Confirmations
Reminders
Schedule changes
Cancellations
Receipts
Forms
Preparation instructions
Aftercare information
Customer-service responses
Package and membership notices
Appointment communications may be sent by email, SMS text message, telephone, Vagaro notification, or another method associated with your profile.
You may manage these preferences through Vagaro or by contacting CoolGevity.
Appointment reminders are a courtesy, and you remain responsible for attending or properly canceling appointments.
12. Marketing Text Terms
CoolGevity sends marketing text messages only when it has the consent or other legal authorization required for those messages.
By affirmatively opting in, you agree that CoolGevity and its service providers may send recurring marketing text messages to the mobile number provided, including messages sent using automated technology where applicable.
Marketing messages may include:
Promotions
Discounts
Membership offers
Events
Rebooking invitations
Service education
Business announcements
SMS conditions
Consent is not a condition of purchase.
Message frequency varies.
Message and data rates may apply.
You represent that you are the subscriber or authorized user of the number provided.
You agree to notify CoolGevity if the number changes.
Carriers are not responsible for delayed or undelivered messages.
Reply STOP to cancel marketing texts.
Reply HELP for assistance or contact (828) 521-0340.
After opting out, you may receive one final message confirming the opt-out.
CoolGevity will honor reasonable revocation requests made by text, email, telephone, in person, or another method required by law.
Marketing opt-out requests do not automatically cancel appointments or purchases. Customers should separately contact CoolGevity regarding appointment changes.
13. Marketing Email Terms
When permitted, CoolGevity may send commercial or promotional emails through Vagaro or another provider.
Marketing emails will contain an available unsubscribe method as required by law.
You may unsubscribe through:
The link in the email
Vagaro settings
A direct request to CoolGevity
Marketing email opt-outs do not prevent necessary appointment, payment, account, or customer-service email communications.
You agree not to mark legitimate appointment-related messages as spam when you requested the appointment and have not withdrawn the relevant notification preference.
14. Marketing Consent Is Separate
Agreeing to these general Terms does not, by itself, replace any separate marketing consent required by applicable law.
CoolGevity may use a separate checkbox, electronic form, Vagaro preference, keyword, written authorization, or other consent method for marketing texts or emails.
Consent records may be retained to demonstrate:
When consent was provided
What disclosure was presented
What communication channel was selected
When consent was changed or withdrawn
15. Professional Conduct and Anti-Harassment
CoolGevity is committed to maintaining a safe and professional environment.
Customers, guests, employees, contractors, and representatives may not engage in:
Threatening or intimidating behavior
Discrimination
Sexual comments or advances
Unwanted physical contact
Abusive language
Stalking
Repeated unwanted personal communication
Harassment of customers or staff
Recording in prohibited areas
Conduct that interferes with safe business operations
CoolGevity may:
End a session
Require an individual to leave
Refuse future service
Cancel appointments
Contact law enforcement
Take other appropriate action
Customers who believe they received inappropriate conduct or unwanted communications should report the matter promptly to:
(828) 521-0340
CoolGevity will review good-faith complaints and prohibits retaliation against anyone who raises a legitimate safety or conduct concern.
16. Website Use
You may not:
Use the website unlawfully
Attempt unauthorized access
Upload malicious software
Interfere with website security
Misrepresent your identity
Scrape or copy website content for commercial use
Impersonate CoolGevity
Use CoolGevity branding deceptively
Submit fraudulent bookings or payment information
CoolGevity may restrict access when reasonably necessary to protect its systems, customers, or legal rights.
17. Intellectual Property
CoolGevity’s website, name, logo, photographs, graphics, videos, written content, and original materials are owned by CoolGevity or used with authorization.
They may not be copied, modified, distributed, sold, or commercially used without written permission except as permitted by law.
18. Reviews, Testimonials, Photographs, and Content
Customers may voluntarily submit reviews, comments, testimonials, photographs, or videos.
You represent that submitted content:
Is accurate to the best of your knowledge
Does not infringe another person’s rights
Is not unlawful, threatening, or defamatory
Does not disclose another person’s private information without permission
CoolGevity will obtain appropriate authorization before using identifiable customer photographs or videos for marketing when consent is required.
19. Third-Party Platforms
CoolGevity may use or link to:
Vagaro
Payment processors
Social-media platforms
Mapping services
Review websites
Other independent providers
Third-party services are subject to their own terms and privacy practices.
CoolGevity is not responsible for an independent provider’s availability, content, security, errors, or conduct, except to the extent liability cannot legally be excluded.
20. Disclaimer of Warranties
To the fullest extent permitted by law, CoolGevity’s website, information, and wellness services are provided without a guarantee of a specific result.
CoolGevity does not guarantee:
Uninterrupted website access
Error-free website content
Eligibility for every service
A particular physical or cosmetic outcome
That every service is appropriate for every individual
Nothing in this section excludes legal rights or warranties that cannot legally be excluded.
21. Limitation of Liability
To the fullest extent permitted by applicable law, CoolGevity is not responsible for indirect, incidental, special, punitive, or consequential damages resulting from:
Website use
Marketing communications
Third-party platforms
Inability to access the website
Loss of data caused by an independent provider
Customer failure to follow disclosed instructions
Inaccurate or incomplete information provided by a customer
Liability relating to physical services remains subject to applicable law and any service-specific informed-consent agreement or waiver.
Nothing in these Terms limits liability that cannot legally be limited.
22. Governing Law and Venue
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules.
Unless applicable law requires otherwise, disputes will be brought in a court with proper jurisdiction in or serving Catawba County, North Carolina.
23. Severability
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
24. No Waiver
Failure by CoolGevity to enforce a provision on one occasion does not waive its right to enforce that provision later.
25. Changes to These Terms
CoolGevity may update these Terms prospectively.
The updated version will be posted with a revised effective date. Separate notice will be provided when required by law.
26. Contact Information
CoolGevity Wellness & Recovery Center
3387 S Hwy 127
Hickory, NC 28602
Phone: (828) 521-0340
Email: jarrod@coolgevity.com